Once I start getting a #cashflow, how can I continue to grow?
Once again, you need a plan. How can you reinvest that cash flow in the best way to get you to next level?
It might be in hiring the right people. Every business needs great team to grow. What skills augment yours?
Hire someone who brings added value to the biz so U can focus on what you do best. It’s what I call the mytop theory. Mytop stands for multiply yourself through other people.
In addition to people need to invest in technology. Technology gives smallbiz a competitive advantage; and it levels the playing field.
What are some ways I can get to know my customers better?
Customer surveys are an excellent way to understand and connect to your customers to learn what they are thinking.
There are survey resources online. Some free, but my favorite is MailChimp.
Customer advisory councils also good way to learn what customers think & how you can enhance service even add new products.
I think face-to-face contact is important. Lunch, coffee, Make it about building rapport not selling and build a bond.
E-newsletters that are informative are a good way to keep connected and once again Social media keeps communication open.
Don’t forget customer loyalty programs – reward customers for their business.